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It seems to me you need to follow up on your own request for the original instrument. You have agreed to pay upon proof of claim (original instrument). They are requesting info (it is only a request). I would follow up on your request of proof of claim (original instrument) with specified date (your terms) otherwise matter is deemed through tacit consent null and void.
The last link you provided has good letter format for such a response.
My opinion only.
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