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Start with a certified demand letter. I know what everyone says about certified being in the public domain but that is what you are working with right now. If you want to add further impetus, then add a certificate of service to include notary or the postmaster personally. Give him or her a deadline that is reasonable say within three weeks from the date that you send it and then come back here and we can pursue it further.
A demand letter is always what 'gets the ball rolling' FYI.
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