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I disagree about the certified letters. Letters, any letters, which seem to require writing a letter in reply, bog down the entire operation and even make it solidify unfavorably. Adding certification to the letters just casts the shadow of adversarial relations and hostility to the mix, which is not good -- at least in the opening rounds.
First, try phone calls. Friendly phone calls. No threats of litigation or other hassles; make them like you and/or feel sorry for you. You may have to explain the situation to a number of people up and down the line, be patient and cordial. After all, you're trying to induce them to do you a kindness.
Only if all friendly attempts fail should you switch to courthouse mode.
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