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Did he notify the Arbitration company that he was refusing the offer of arbitration? It's important to notify all parties.
The next step would be to notify the DC that you believe the document sent does not qualify as verification of the debt, that any such witness or evidence will be subject to cross examination in any cause of action (if it looks phoney, you might want to allude to fraud statutes) and the number of days they have left to respond before default.
Keep in mind that requesting verification of the debt also relates to proper standing. This has been discussed in other threads in the forum.
It would help to see the body of text of the request for validation that was sent.
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