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OK, let’s try this from the beginning.
You enrolled in college to get a BA.
You got grants/loans from Sallie Mae - correct???
You got through 4??? years of school and they have just now, as you are getting ready to graduate, discovered that you owe them money?
If you went through Sallie Mae, there will be a whopping big paper trail, there should be loan documents or grant applications, and they should have sent you consolidated statements of what they had loaned you.
Get the Sallie Mae statements to see how much they actually paid, and get the statements from the school, they will have to have a total for what they claim you owe, and they should be able to give you a breakdown of every penny they have charged and of everything they have received by semester and year. You will have to them compare it against what Sallie Mae has sent you.
Unless you misunderstood what they would actually pay for, their statements should show they paid all your charges, and the school’s statements will show where they didn’t get the payment. It sounds like their department misapplied some payments and you will have to show them where they made the error as opposed to what Sallie Mae says they paid.
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