You will need to do your own digging as far as the names of the law firms, some of those names are on the pdf doc.
It seems law firms are going after these debt collectors and the arbritration groups they use
www.consumerlaw.org/initiatives/ model/content/ArbitrationNAF.pdf
and
Trial Lawyers for Public Justice (TLPJ), a National Public interest
LAW FIRM,
filed a lawsuit on May 17, 2004 IN Superior Court IN San Francisco
against ...
MEMORANDUM OF EVIDENCE & EXHIBITS IN SUPPORT OF MOTION TO DISMISS
CONFIRMATION OF ARBITRATION AWARD AND VACATE ARBITRATION AWARD
The practice of hidden binding arbitration clauses in unilateral
contracts are being addressed by many courts across the country. The
United States Congress have addressed their concerns in H.R. 1054
and 3607 that amend the Truth in Lending Act, as well as amendments
to the Federal Arbitration Act (S. 192), make pre-dispute mandatory
arbitration agreements in consumer credit contracts void and
unenforceable. In addition, House Resolution 5162 which amends Title
15 USC 1601 of the Consumer Credit Protection Act was violated by
MBNA AMERICA BANK, N.A. and SILVERMAN LAW FIRM.
1) In the case of Mercuro v. Superior Court (Countrywide Securities)
Supreme Court Case No. S105424 Court of Appeal, Second Appellate
District, Division Seven Court of Appeal Case No. B153355, I bring
to your attention the fact that bias runs rampant in the National
Arbitration Forum. NAF competes against such forums as AAA, Jams,
and other large arbitration companies and appears to be pulling out
all the moral stops to attract clients. In this case, status does
not equal quality.
I quote from Mercuro, "discovery documents produced in several other
pieces of litigation and filed in various courts as evidence
establish that NAF's behavior provides concrete illustrations of the
dynamic that underlies the repeat player bias issue identified by
this Court." Further the court records show, "In this case, TLPJ
(Trial Lawyers for Public Justice (Ed.)) is concerned about
mandatory arbitration systems that are structured in such a way as
to undermine arbitration's promise of a neutral decision maker. TLPJ
is alert to the issue of repeat player bias that this Court
described in Armendariz. TLPJ believes that the conduct of NAF
(National Arbitration Forum, Minn.Minn.(Ed.)) in particular,
exhibits the worst aspects of the repeat player phenomenon." Quote
from Mercuro, "The Equal Employment Opportunity Commission,
similarly, has stated that "results cannot but be influenced by the
fact that the employer, and not the employee, is a potential source
of future business for the arbitration." Gilbert F. Caselias, Policy
Statement on Mandatory Binding Arbitration of Employment."
2) In Szetela v. Discover Bank, No. G029323 (Cal. 4th App. Dist.
April 22, 2002) the court has ruled: "The arbitration agreement in a
credit cardholder agreement is unconscionable and unenforceable, to
the extent it prohibits class treatment of small individual claims,
where presented as a `take it or leave it' clause with no
opportunity for negotiation"
3) MBNA, who uses the National Arbitration Forum, has a serious
conflict of interest involved in their arbitration proceedings,
evidenced by the Collection and Recovery Solutions Registration BIOS
& Application(Exhibit 1) confirming the following facts:
a) Wolpoff & Abramson, L.L.P. is a Certified Arbitration Manager for
National Arbitration Forum.
b) Stuart Wolpoff, Executive Director of Wolpoff & Abramson L.L.P,
is a national lecturer on "Customer Service Within the Collection
Environment," "Management Enhancement Opportunities,"
and "Collection Techniques in Legal Collections."
c) Aaron Rose is the Vice President/Assistant General Counsel for
the National Arbitration Forum.
d) These points are confirmed by the Collection & Recovery Solutions
symposium 2002 where Aaron Rose and Stuart Wolpoff walked creditors
through the arbitration process (in the context of the credit card
industry) from a unique perspective – through the eyes of both the
National Arbitration Forum and its first Certified Arbitration
Manager, Wolpoff & Abramson. (again, see Exhibit 1)
e) Aaron Rose oversees legal and operational teams that guide
creditors on arbitration clause placement, electronic filing of
arbitration claims and the overall arbitration process as it relates
to the credit industry.
f) Aaron Rose also directs the Forum's Certified Arbitration
Management Committee.
g) Based on the Registration Application, Stuart Wolpoff is under
the direction of Aaron Rose while representing MBNA America Bank,
N.A. as a client.
4) Exhibit 2 hereto is a letter signed by NAF's, Director of
Development, Curtis D. Brown, Esquire solicits business from Richard
E. Shephard, Assistant General Counsel for Saxon Mortgage
maintaining that a financial advantage for the lending institution
can be gained by "adding arbitration language to your contracts,".
From this letter it is clearly the intent of the NAF to assist
client lending institutions to circumvent due process including my
constitutional right to a trial by jury, when he states " the
National Arbitration Forum's national system of arbitration lets you
minimize lawsuits, and the threat of lender liability jury
verdicts".
5) Exhibit 3 hereto is a letter signed by NAF's, Policy Analyst,
Leif Stennes solicits business from Richard E. Shephard, Assistant
General Counsel for Saxon Mortgage maintaining "arbitration has
great advantages over litigation. There is no reason for Saxon
Mortgage, Inc. to be exposed to the costs and risks of the jury
system." From this letter it is clearly the intent of the NAF to
assist client lending institutions to circumvent due process
including my constitutional right to a trial by jury.
6) Exhibit 4 hereto is a letter signed by NAF's, Managing Director,
Edward C. Anderson solicits business from Richard E. Shephard,
Assistant General Counsel for Saxon Mortgage chastising him by
stating "We were disappointed to see you had invoked the Rules of
the "other guys"." From this letter it is clearly the intent of the
NAF to pursue a business relationship with client lending
institutions, which gives the sense of partiality and bias in favor
of the lending institutions.