Contest a Toll Fine
OK, please be patient:
My wife recently posted a complaint message to the Illinois Department Of Transportation (IDOT), specifically the Illinois State Toll Highway Authority via their web site, admonishing them for coercing the tollway Users to either pay double cost ("cash") of tolls, or "buy" into their IPass - the electronic toll paying transponder/sensor system (basically tracking all who enter the system).
In response, it sent to our home (in less than a week) a nice letter itemizing some (potentially all) of her alleged toll infractions. Tolls plus fines totalling $100+. The letter goes on to offer to recieve payment or to schedule a requested "hearing" (within 21 days). Also, you can request to arrange an "evidence review" (photos of vehicle tags, some computer crapolla).
My wife claims that she honestly accidentally passed through an IPass dedicated lane twice, so those two line items seem accurate, but the other three currently listed are wrong - in her opinion.
Anyone who has used the Illinois toll roads knows that those unattended toll booths are terribly maintained, my experience (every day to and from work) says that at best they work 50% of the time - this is based on the incorrect light response to my donation, or the coin hopper being clogged, or the guy in front of you smashing something and the computer photos the next vehicle.
My wife is willing to pay the two inadvertant violations plus the fines for them. But she wishes to contest the others.
I suggested that she simply ask for the evidence in the mail and take a look at it... neighbors and friends say that the evidence is rarely if ever provided. I also suggested that we somehow refute its claim by pointing to the terrible operational record (that I do not have).
Any suggestions?
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